MGT613 (2)

19 pages

Please download to get full document.

View again

of 19
All materials on our website are shared by users. If you have any questions about copyright issues, please report us to resolve them. We are always happy to assist you.
  Lesson The correct answer for each question is indicated by a 1 CORRECT Technology includes product, service, process and information. A) True B) False 2 CORRECT Revenue management by price manipulation is illegal. A) True B) False 3 CORRECT The outputs of operations may be classified as goods, services or both. A) True B) False 4 CORRECT It is easier to measure productivity for an operation that provides services than forone that produces goods since there is no material used in services. A) True B) False 5 CORRECT The primary advantage to using the Pareto principle is that we get to concentrateproblem-solving efforts on a large number of factors. A) True B) False 6 CORRECT Communication skills is considered the primary knowledge skill of effective workersin operations.  in operations. A) True B) False 7 CORRECT Operations Management includes all of these activities except: A) Schedule work B) Secure financial resources C) Maintain quality D) Oversee the transformation process E) Manage inventories 8 INCORRECT Which one of these was not mentioned in the list of recent trends in operationsmanagement? A) Total quality management B) Worker involvement C) Global competition. D) Automation. E) Environmental issues. 9 CORRECT The major difference between goods and services is: A) it is difficult to inventory services B) services lack the profitability that goods enjoy C) goods production usually requires more labor than services D) goods are always customized, services are always standardized E) an organization offering goods cannot also offer services  10 CORRECT Technology choices don't have a major affect on … A) costs B) Employee turnover C) productivity D) quality E) flexibility 11 INCORRECT Which of the following is not true about a lean production system? A) It puts emphasis on quality, flexibility, and time reduction. B) It puts emphasis on reducing a company's labor force.It is involved in maintaining and improving the system with lower C) amounts of inventory. D) It uses small production batch sizes. E) It uses safety stock to protect against uncertainty.The correct answer for each question is indicated by a 1 CORRECT Which one of the following would not generally be considered an aspect of operationsmanagement? A) Work methods B) Secure financial resources C) Maintain quality D) Product or service design E) Manage inventories 2 INCORRECT Which one of the following is not a typical question dealt with by an operations manager? A) How much capacity will be needed in the months ahead? B) What is a satisfactory location for a new facility? C) Which products/services should be offered?  D) How to motivate employees? E) How much to sell a product for? 3 INCORRECT Which one does not use operations management, or do all use it? A) A CPA firm. B) A bank. C) A hospital D) A supermarket E) They all use it (or should use it at least). 4 CORRECT Which one is not generally considered to be an advantage of using models for decisionmaking? A) Providing a systematic approach to problem solving. B) Emphasizing quantitative information. C) Providing an exact representation of reality. D) Enabling managers to answer what if questions E) Requiring users to be specific about objectives. 5 INCORRECT Which came last in the development of manufacturing techniques? A) Lean production. B) Division of labor. C) Mass production. D) Craft production. E) Interchangeable parts. 6 INCORRECT Which one of these is specifically related to the globalization of business?
Related Search
We Need Your Support
Thank you for visiting our website and your interest in our free products and services. We are nonprofit website to share and download documents. To the running of this website, we need your help to support us.

Thanks to everyone for your continued support.

No, Thanks