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  Section 1Audio script: Pizza Hut: Pizza Hut. How can I help you?   Customer: I would like to order two pizzas please.   Pizza Hut: OK. I am transferring your call tohome delivery department. Wait for a moment pelase.   Home DD: Welcome sir! What would you like to order?   Customer: Two standard size veg. pizzas.   Home DD: Anything else sir!   Customer: Nothing else. I want it to be delivered a little quicker. We need to leave for a meetingurgently.   Home DD: That won’t be a problem, sir. I will make sure it is deliv ered as fast as possible. Can I haveyour name and address please?   Customer: Oh sure. My name is………… and the address is………………..   Home DD: And phone no.?   Customer: It is 98…………   Home DD: Can you tell me about any landmark that can help our boy to locate your house easily?   Customer: My house is near the community centre….. How long will you take to deliver?   Home DD: About 20 minutes sir.   Customer: can you make it a bit earlier?Home DD: Let me try sir. I will do my best.Customer: How much have I to pay to your delivery boy?   Home DD: Only Rs.130/- sir.   Customer: Thanks.   Home DD: Welcome. Bye for now. Fill in the gaps with the correct information. A.   The customer first talked to _____1____.B.   The customer wanted _____2_____.C.   He was referred to _____3_____.D.   The customer wanted the delivery faster as he was _____4_____.E.   He was going to get the delivery in _____5_____.F.   The man at the _____6_____ was very cordial.G.   He was billed _____7_____.H.   The customer’s house is near _____8_____. They asked for his _____9_____ for the delivery.  I.   The man was _____10_____ with the service. Section 2Audio script:  Need a lesson in parenting? If you live in California, you may have to take one from the governmentwhether you like it or not. Next week, Assemblywoman Sally Lieber will introduce a bill banning thepractice of spanking children younger than four. If passed, the state will become the first to make thecorporal punishment of infants and toddlers a misdemeanor — punishable by up to a year in jail and a$1,000 fine — along with more than a dozen countries, mostly in Europe, that have laws against thepractice. Young children can't run or speak for themselves. They are sitting ducks for abuse, Liebersaid. And it is just not true that the current law protects children well. She's not the first American to argue that legislation is the answer. The town of Brookline, Mass.,successfully passed a resolution against spanking in 2005, although similar statewide efforts have failed.Last year in Massachusetts and 15 years ago in Wisconsin proposed anti-spanking bills did not get muchsupport in the legislature; critics feared that it would be impossible to enforce a ban against such acommon practice. According to the American Demographics' 2004 data, nearly half of parent-ageAmericans think it is an appropriate mode of discipline for children 12 and younger. Even moresurprising, only 27 states have actually banned corporal punishment from their public school systems.For critics of the ban, the current law — which states that parents, guardians and relatives can use anyform of physical discipline that is necessary as long as it is not unjustifiable — is enough. But for Lieber,who hears criticism daily from prosecutors, judges and pediatricians that children are being beaten andtheir parents are getting off on a technicality, the law doesn't even come close to being enough. By law you would have a hard time differentiating between a responsible parent who thinks aboutparenting and then hits and one that does not, Lieber said. Responsible parents have to give up theprivilege to physically discipline their children for the sake of protecting children that aren't being hitonce in a blue moon or in a light way, but are really being hit day after day, many times a day. Fill in the gaps with the correct information from the passage you hear. A.   Need a lesson in parenting? If you live in _____11_____, you may have to take one from thegovernment whether you like it or not. Next week, _____12_____ Sally Lieber will introduce abill banning the practice of spanking children younger than four. If passed, the state will becomethe first to make the _____13_____ of infants and toddlers a _____14_____ — punishable by upto a year in jail and a $_____15_____ fine — along with more than a dozen countries, mostly ____16_____, that have laws against the practice. Young children can't run or speak forthemselves. They are sitting ducks for _____17_____, Lieber said. And it is just not true thatthe _____18_____ protects children well. B.   By law you would have a hard time differentiating between a _____19_____ who thinks aboutparenting and then hits and one that does not, Lieber said. Responsible parents have to giveup the privilege to ____20_____ their children for the sake of protecting children that aren'tbeing hit once in a blue moon or in a light way, but are really being hit day after day, many timesa day.     Section 3Audio script: ALINA: Recently I read an article about global warming. I am worried to know that global warming isgoing to become the most dangerous threat to the existence of humans.GABBY: I often watch news about it on TV. World leaders talk about its serious consequences.ALINA: Automobiles, air-conditioners,refrigerators, industries, electricity generation plants etc. arecontributing to global warming. And their number is increasing day by day.GABBY: Deforestation of the earth is also a big reason.ALINA: There is an increase in the greenhouse gases: carbon dioxide, methane, nitrogenoxide etc.GABBY: Due to these gases the whether of this earth will continue getting warmer.ALINA: On one hand we are progressing on the other it is proving our down fall.GABBY: Do you think all the countries will get united to face the threat to human life?ALINA: At present it is really difficult. Because every country is thinking about its economy. If thisworld seriously takes some steps it may dent the economy of all the countries. GABBY: One thing is clear; it won’t be easy to control global warming.ALINA: But when the temperature on this earth rises the snow will melt, the water of the seas will rise.The living place on this earth will start shrinking.GABBY: And there will be many more problems. Our scientists must find some solution. Fill in the blanks to complete the statements. A.   They are discussing about the problem of _____21_____. According to them ______22_____ isgoing to become _____23_____ to the human existence.B.   Automobiles, _____24_____, refrigerators, _____25_____, electricity generation plants etc. arecontributing to the problem.C.    _____26_____ of the earth is also a big reason.D.   World leaders talk about its serious _____27_____. Say whether the statements are true or false. 28.   The people are not worried about the consequences of the problem that is discussed here.29.   The greenhouse gases are increasing day by day on the earth’s atmosphere.   30.   Every country is thinking seriously find solution to the problem.  Section 4Audio script:  On Nov. 8, the first phones running Microsoft's Windows Phone 7 will hit the U.S. The update to thevenerable mobile operating system formerly known as Windows Mobile is bulging with fresh ideas — aclever alternative to Apple's iPhone and handsets that run Google's Android, not a clone. Even so, withother contenders so well established and Windows Phone 7 missing key features such as cutting andpasting and full multitasking, Microsoft remains a decided underdog in the smart-phone wars.Hold on — Microsoft an underdog? The company whose software has defined the PC industry for aslong as there's been a PC industry? The one whose record results for its first quarter, announced lastweek, included $3.3 billion in profits for Windows and another $3.4 billion for business applications likeOffice? Yes, indeed. With Windows and Office maintaining their awe-inspiring market shares, Microsofthas the past of computing all sewn up. It's the future — boom markets like Web services and mobileoperating systems — where its position is shaky. The arrival of Windows Phone 7 is one of severalencouraging developments, but the company is still grappling with the odd conundrum of turning 35years of wild success into an asset rather than an albatross.It wasn't always this way. Once upon a time, Microsoft used the dominance of Windows and Office tobulldoze its way into new territories, gleefully trammeling over any company that dared get in its way. Inthe mid-1990s, for instance, Netscape's free Web browser became the hottest software around;Microsoft responded by bundling its own Internet Explorer with Windows as a freebie and encouragingsites to add features that worked only in Internet Explorer. The strategy, replicated in multiple variationselsewhere, was known as embrace and extend. (Inside Microsoft, reportedly, it was sometimes calledembrace, extend and extinguish — that last step being what it let the company do to rivals.)But a funny thing happened in this century: embracing and extending turned out to be a deeply flawedbusiness strategy, and not just because its use against Netscape led to the epic court case known as United States v. Microsoft  . There were hints it was getting rusty as early as a decade ago, when BillGates declared that he believed tablet computers would outsell traditional laptops within half a decade.It was a visionary prediction, as if Gates could see the iPad era coming years before the iPad existed.However, Microsoft's Windows-centric recipe for tablets — modify the operating system slightly for peninput, then cram a PC into a slate-style case — was profoundly unsatisfying. Consumers noticed andstayed away in droves. Fill in the gaps with the correct data from the passage you hear. A.   With _____31_____ maintaining their awe-inspiring market shares, _____32_____ has the pastof computing all sewn up.B.   Embracing and _____33_____ turned out to be a deeply _____34_____ business strategy.C.   Its use against Netscape led to the epic court case known as  _____35_____ v. Microsoft  .D.   Once upon a time, Microsoft used the dominance of Windows and Office to _____36_____ itsway into _____37_____.E.   In the mid-_____38_____ Netscape's free _____39_____ became the hottest software around.F.   On Nov. 8, the first phones running Microsoft's _____40_____ will hit the U.S.
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