Davalyn Resume

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1. Davalyn D. Chambers 5062 Dianne Dr. Memphis, TN 38116 Cellular: (901) 218-0039 Home: (901)719-2000 msddchambers01@yahoo.com Objective: To…
  • 1. Davalyn D. Chambers 5062 Dianne Dr. Memphis, TN 38116 Cellular: (901) 218-0039 Home: (901)719-2000 msddchambers01@yahoo.com Objective: To seekemploymentgrowthandadvancementwithinacorporationthat encouragesandrewardsexceptional workperformance. Education: May 2011 SouthwestTN Comm.College Associate’sDegree - Criminal Justice Studies,Magna Cum Laude  Dean’sList– Fall 2003, Spring2004 and Fall 2010.  Phi ThetaKappa Honor Society,UpsilionDeltaChapter.  CollegiateAll-AmericanScholar,2004. Experience: April 2015 - Present ServiceMaster,Terminix National Accounts, CustomerService Representative  Communicate viaemail andtelephonewithNational Accounts Managers,technicians,locationcontacts andcorporate liaisonsto resolve workorderandbillingconcerns.  Extensive customerservice,research,troubleshootingandpayment services. Feb.2014 – April 2015 ServiceMaster,American Home Shield CustomerRetentionRepresentative  Communicate viatelephoneand email withhomeowners andinternal departments toresolve escalatedissuesrelatedtoworkorders, contract coverage andbilling.  Researchandtroubleshootissuestoretaincustomers.  Extensive paymentservices. Feb.2013 – July2014 ServiceMaster, American Home Shield Account Executive Assistant
  • 2.  Communicate viaemail withaccountexecutives,realtors,various relateddepartmentsandhomeownerstoresolve escalatedissues relatedtoworkordersand contract coverage.  Extensive customerservice,research,troubleshooting andpayment services.  Consistentlyexceedsperformance metrics(i.e. termrate,customer satisfactionsurvey,call quality) Oct.2011 – Feb.2013 CustomerService Representative Service Master,American Home Shield  Extensive customerservice andpaymentservices.  Assistedcustomerswith variousworkorderandbillingconcerns. May 2008 – Oct. 2011 FirstTennesseeBank ClerkII, Lockbox  Operated 7780 and 3690 machinestoprocessbankchecks.  Trainedemployeestooperate bankmachinesandtranscribe data.  Provided clerksupport,ensured documentaccuracy,andmade correctionstoincorrectcheck documents.  Top performer–firstand secondquartersof 2009. Nov.2006 – Sept.2007 PlanExpressInc. Data Entry Clerk,Digital Processor  Extensive 10-keyanddataentry.  Trainedseveral employeestotranscribe dataentryonblueprints.  Promotedtodigital processor.  Extensive customerservice –communicatedwithcustomervia email andtelephonetoresolve printingissues. March 2004 – Nov 2006 Allstaff ProfessionalsInc. CustomerService,Medical Billing,Data Entry  Completedshort- andlong-termassignmentsforstaffingagency.  Processedworker’scompensationclaimsatcall center;completed variousdutiesinHumanResourcesDept. toinclude extensive accounting, billing,filingand processingemployee payroll.  Extensive customerservice andtelephone communication. May 2003 – March 2004 National Bankof Commerce ProofOperator, Reconciler  Viewedcheckdocumentsforaccuracy.  Correctedbankcheckerrors bymachine.  Extensive dataentryand10-key.
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