Cv haytham el mahlawy (f&b)

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Proactive and result oriented food and beverage & customer service professional; having over 23 years of experience with leading organizations in UAE and Egypt; Proven ability to improve food and beverage, customer relations, impact market growth, and maximize sales revenue; Strong negotiations skills coupled with an impressive commitment to excellence and an ability to drive towards targets and deadlines; Effective communication / interpersonal skills and a team maker; interact positively with a wide range of people, and establish relationships based on respect.
  • 1. Haytham Mahmoud Ali El-Mahlawy Mobile Number : (+2) 010 6494 3330 Telephone Home : (+202) 4213 0006 Email Address : LinkedinProfile: Objective: Looking for a challenging opportunity with a reputable Company/ Group where my skills and experience will have a valuable impact. Introduction: Dear Employer, I am extremely interested in obtaining the mention position with a reputable organization such as yours. I have outlined some background information about myself below and attached my resume for your kind consideration. Detailed on my resume, you will find a solid background in Food & Beverage, and Customer Services, Leadership. I believe this background provides the necessary experience you require for your respective organization. I left my previous employers on very good terms and can provide excellent references from several of my senior executives, Thank you for your time and consideration. Trainings:  Handling all food & Beverage checks.  Handling Guest Complain  Total Quality Management  How to Train the Trainer  Guest Satisfaction System  Food and Beverage Skills  Business Etiquette.  Active Listening  Joining of Forces  Guest Journey (Zero Defect)  Guest Care  Telephone Techniques  Food Safety Certificate  Micros, IDS and Infrasys System  First Aid Certified  Information Privacy Policy  Buffet Merchandising  Anti-Corruption Training (Operations)  Anti-Corruption Policy 2016  Bed Bug Full Service and Luxury Brands  Code of Conduct-Procedures for Managers to Report Compliance Issues  Hilton Make it Right-Leader Empowerment  Hilton Make it Right eLearning F&B
  • 2. Professional Experience: Hilton Marsa Alam, Nubian Resort – Red Sea, Egypt * Restaurants Manager June 2016 till present  Job Description   Participate in Manager on Duty coverage program as ultimate Late Duty Manager.  Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.  Hire, train, supervise, develop, discipline, counsel, and evaluate restaurant managers.  Supervisors, and occasionally line employees according to Hilton's policies and procedures. Plan, direct, assign and delegate responsibility and authority for all functions of operations and planning of the restaurants to meet the daily needs of the operations.  Organize regular training sessions and Conduct the daily service briefing and other meetings, follow up on the set standard, Check setup, staff, cleanliness, service operation and Check back areas.  Regular attendance in conformance with the standards, which established by Hilton from time to time, is essential but not limited to the successful performance.  Maximize food and beverage department profitability; implement effective controls of food and labor costs and monitor the restaurants’ budget to ensure efficient operations, including achieving budgeted revenue and labor expenses and Ensure proper use of micros.  Monitor and, when necessary, develop and implement schedules for the operation of all Restaurants to achieve a profitable result. Check all aspects the outlets (Engineering, Housekeeping, Kitchen, and Stewarding).and Coordinating with Stewarding (cleanliness, equipment, breakage etc).  Participate in the development of the annual budget for the restaurants; develop short and long term financial operating plans.  Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc.  Participate in community public relations for the restaurants and the hotel.  Complete other duties as assigned by supervisor.  Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.  Regularly review and evaluate the degree of customer satisfaction of the restaurants.  Recommend new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigate and resolve food quality and service complaints.  Insure compliance with all company policies and procedures that relate to the restaurant as Well as all local, state and federal laws and regulations; maintain cleanliness and proper sanitation of all work and service areas.  Participant, implement and market new and creative menus to attract a pre-determined customer market; promote the cross-selling of other hotel outlets and Hilton hotels. Lazib Inn Resort & Spa (Five Stars Boutique Hotel) - Al Fayoum, Egypt * Assistant Food and Beverage Manager October 2015 till Present  Job Description  Staff scheduling in order to keep the department properly manned at all times  Follow up and check on the job training  To attend all daily morning briefings held by the Resort GM
  • 3.  Hold daily meeting with the staff to review the daily operation, and to discuss past performance that can be improved  Recognize VIP’s and regular guests when walking into the outlet  To make sure that hygiene standards are strictly followed as per the F&B department manual  Supervise the overall service operations  To ensure that all the service operation procedures are followed at all times  Regular training to be conducted for all staff  To encourage staff for cross training during the low season and to follow up and check on the job training  To ensure that all standards set for food presentation, quality and quantity are met and monitored in cooperation with the Head Baker in order to provide and increase service standards  Maintain a close working relationship with the Staff and ensure a proper communication between all F&B related departments  To supervise the beverage stock, linen, condiments and operating equipment taken for each  function and to insure that the above is returned to the designated storeroom in a proper way  To ensure that all company policies with regards to operating equipment are fully implemented and followed in coordination  To assist in minimizing overtime and lieu leave and casual staff  Has the authority to sign complimentary checks or offer a complimentary drink, if this is required in order to appease dissatisfied guests  Responsible for the distribution of the relative instructions and rules to the employees  Responsible for the department smooth operation on a daily basis  Responsible for all transaction and all accounting procedures  To check that all operation equipment taken from stewarding is returned without discrepancy  To control wastage and contribute to cost saving measures instructed by the food and beverage department  To ensure full adherence to company policies and procedures and operating legalities  To train and develop the service staff and help to improves the service standard Americana Group Egypt (Fish Market Restaurants - Fine Dining Chain) * Restaurant Manager November 2013 till August 2015 Branches  (48 El Thawra, Heliopolis, Cairo)  Americana Plaza Sheikh Zayed  Americana Plaza New Cairo  Job Description  Taking responsibility for the business performance of the restaurant.  Analyzing and planning restaurant sales levels and profitability.  Preparing reports at the end of the shift/week, including staff control, food control and sales.  Creating and executing plans for department sales, profit and staff development.  Setting budgets and/or agreeing them with senior management.  Planning and coordinating menus.  Coordinating the entire operation of the restaurant during scheduled shifts.  Managing staff and providing them with feedback.  Responding to customer complaints.  Ensuring that all employees adhere to the company's uniform standards.  Meeting and greeting customers and organizing table reservations.  Advising customers on menu.  Recruiting, training and motivating staff.  Organizing and supervising the shifts of kitchen, Delivery, waiting and cleaning staff.  Maintaining high standards of quality control, hygiene, and health and safety.  Checking stock levels and ordering supplies.  Preparing cash drawers and providing petty cash as required.  Helping in any area of the restaurant when circumstances dictate.
  • 4. One to One Hotels- The Village & Ain Al Faida (Abu Dhabi), UAE (Opening team) *Outlet Manager * Ultimate Duty Manager May 2009 till October 2013 Outlets  Task force for Opening (onetoonehotels- Ain Alfayda Resort) Al Ain UAE (In charge of 7 Outlets)  Catering and Events Logistics Manager & Planner  SENNARA (Mediterranean Lebanese Sea Food ) Abu Dhabi  WOKCANO (Traditional Asian Wok Cuisine) Abu Dhabi  THE VILLAGE CLUB (Outdoor) Abu Dhabi   Job Description   Fully responsible for the day-to-day operation of the assigned outlet and coordinate all activities to establish and achieve the highest possible customer satisfaction.  Promote efficiency, confidence, courtesy and an extremely high standard.  Generally promote and ensure good inter-departmental relations.  Display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.  Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.  Adhere to Company and Hotel rules and regulations at all times.  Prepare schedules for all personnel according to the forecast and within the limits of the staffing guide, to ensure adequate manpower at all times and under the guidance of the Food and Beverage Manager.  Conduct regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, service standards, up-selling approach, product knowledge, etc.  Conduct on the job training of future Assistants Outlet Manager’s if the situation calls for.  Prepare and issue duty schedules for the assigned team.  Ensure the proper appearance (condition of uniforms) and grooming of.  Establish and update the outlet’s database of regular guests.  To resolve guest complaints immediately.  To be actively involved in the outlets promotional activities.  To establish a close working relationship with the kitchen and liaises with the chef about menu changes, menu presentations and live cooking activities in the outlet.  Control / counter signs all store requisitions (operating material, food products and beverages) and ensures their accurate delivery.  Maintains staff attendance sheets and other payroll related documents, to be signed by the  Department Head and submit them for signatures at the end of the month.  Responsible to meet and maximize the budgeted monthly revenue of the respective outlet, by exercising constant control of the expenses.  If the outlet features live entertainment, to assures the availability of document copies stating the legal approval.  All employees must maintain a neat, clean and well-groomed appearance as per the company standards. CONRAD Cairo (Opening team) *Captain, Food & Beverage January 1999 till May 2009 Outlets  Main Restaurant 
  • 5.  Executive Floor Restaurant   Room Service   Job Description   Schedule all activities for restaurant staff according to guidelines and ensure proper uniform of staff at all times and provide assist to all guest and administer all requirements for meals.  Maintain all restaurant equipment and records and ensure compliance to all standards and perform work according to hotel policies and procedures.  Supervise all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyze all customer requirements and provide efficient response.  Collaborate with manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations.  Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials.  Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment and recommend required repairs. Hurghada Inter-Continental Resort (Red Sea-Egypt) *Front Waiter July 1998 till January 1999 Outlet  Room Service Sheraton Miramar El-Gouna Red Sea (Opening team) *Waiter September 1997 till July 1998 Outlets  Main Restaurant   Pool Restaurant   Room Service   Beach Restaurant Cairo Sheraton *Trainee waiter June 1994 till September 1997 Outlets  Oriental Restaurant (Alaa El-Dian)   Italian Restaurant (La mama)   Room Service  Tea Garden (Lobby Lounge)   
  • 6. Education: Tourism & Hotels Management Cairo Open University for Quick English Translation LANGUAGES QUALIFICATIONS Skills: * Good communication and interpersonal skills. * Excellent customer service, Problem-Solving, Organizational, Tact and diplomacy skills. * Team-leading with ability to motivate others but also impose disciplinary measures if necessary. * The ability to work independently. * The ability to use own initiative. * Good business skills and knowledge of consumer trends and patterns. * The ability to remain calm under pressure. Achievements: Proactive and result oriented food and beverage & customer service professional; having over 22 years of experience with leading organizations in UAE and Egypt; Proven ability to improve food and beverage, customer relations, impact market growth, and maximize sales revenue; Strong negotiations skills coupled with an impressive commitment to excellence and an ability to drive towards targets and deadlines; Effective communication / interpersonal skills and a team maker; interact positively with a wide range of people, and establish relationships based on respect. Optimizing sales and contain costs, identifying any areas of action. Evaluating levels of guest satisfaction with a focus on continuous improvement. Providing effective leadership to the Restaurant teams to ensure targets are met and exceeded. Demonstrating commercial capability to deliver profit, control costs and build customer loyalty. Knowing trends and proposes ideas to build the range and quality of F&B. Setting achievable short and long term functional goals. Personal Data: : Date of Birth : October 20, 1978 (Cairo-Egypt) Nationality : Egyptian Military Service : Exempted Marital Status : Married Passport No# : A17817281 (Shoubra) Egyptian ID No# : 27810200100097 Address 3 El-Madares St. Qalioub, Egypt *All documents will be given upon it request. Languages Speak Write Understand Excel Well Fair Excel Well Fair Excel Well Fair Arabic (Native Language)    English    Spanish   
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